Refund and Return Policy – RiyadhVape.shop
At RiyadhVape.shop, we strive to provide the best products and services to our customers. However, we understand that there may be rare instances where issues arise. Please review our refund and return policy below:
1. Reporting an Issue
• If you receive a defective, damaged, or incorrect product, you must inform us within 24 hours of delivery.
• Reports made after 24 hours will not be eligible for refunds, returns, or replacements.
2. Eligibility for Returns and Refunds
We accept returns or provide refunds only in the following cases:
1. Defective Products: The product is not functioning as intended.
2. Damaged Products: The product is visibly damaged upon delivery.
3. Incorrect Products: The product delivered does not match your order.
3. Conditions for Returns
• The product must be unused, unopened, and in its original packaging.
• The original invoice or proof of purchase must be provided.
• Products showing signs of tampering or misuse will not be accepted for return or refund.
4. Process for Returns and Refunds
1. Contact Us: Notify our team via WhatsApp or email within 24 hours of delivery.
• Provide clear images of the product showing the issue.
• Include your order ID and a brief description of the problem.
2. Review: Our team will review your request and determine if it meets our refund and return criteria.
3. Return or Replacement:
• For eligible cases, we will arrange for the return of the product.
• Once the product is received and inspected, we will issue a replacement or refund.
4. Refund Timeline: Refunds will be processed within 7 business days after approval.
5. Non-Refundable Items
We do not accept returns or provide refunds for:
• Products purchased by mistake (wrong flavor, type, or model).
• Items damaged due to misuse or improper handling by the customer.
• Opened or used products, unless proven to be defective.
6. Delivery Charges
• Delivery fees are non-refundable.
• If a replacement is issued, the re-delivery fee may be waived based on the circumstances.
7. Contact Information
For all refund and return requests, please contact us:
• WhatsApp: +916397566490
• Email: info@riyadhvape.shop
Thank you for understanding and choosing RiyadhVape.shop. We are committed to ensuring a smooth and satisfying shopping experience for all our customers.